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Amp Shorting out Infotainment Screen?
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<blockquote data-quote="Chris Morton" data-source="post: 8874860" data-attributes="member: 691260"><p>Thanks for all the advice. Ultimately, I was able to get them to honor the warranty contract. It took a lot of back and forth and I received quite an education in the process. I think they figured out that I was not going to let it go so they finally decided that it wasn’t worth it.</p><p>Their first tactic was to blame the amp, but I was able to finally make them understand or at least place doubt that it wasn’t.</p><p>The next tactic was to say that the warranty company wouldn’t cover all the repairs and I would still have to pay $900 for a $1200 repair.</p><p>I decided to contact the warranty company to find out why. Turns out they use Alldata to assess how many hours this job takes. Alldata stated 1.3 hrs, dealership used their own assessment of 4 hrs. Also, labor… warranty covers is $125 per hr. Dealership charges $235 per hr.</p><p>I found out this labor price is negotiated between the warranty company and dealership management, knowing full well it won’t cover what the dealership actually charges per labor hour. So, the dealership tries to pass that shortfall on to the customer for them to make up the difference (shady practice).</p><p>I had to review the contract and it states that Alldata has to be used for labor hours and that parts and labor are covered. I had to tell the dealership that I wasn’t going to pay to make up the difference that they negotiated with the warranty company for labor and they had to abide by the contract where it states to use Alldata. They’re fixing my car under warranty now, which I’m sure they hate.</p><p>In short, make sure you take aftermarket parts off, even if you’re confident they’re not the issue and read your contract and hold them to what it states. They’re counting on you not being informed.</p><p>Again, thank you all for taking the time to help with your replies. I hope this can help someone in the future.</p><p>P.S. when you find yourself in the finance manager’s office and he asks if you’d like to purchase an extended warranty… punch him in the eye.</p></blockquote><p></p>
[QUOTE="Chris Morton, post: 8874860, member: 691260"] Thanks for all the advice. Ultimately, I was able to get them to honor the warranty contract. It took a lot of back and forth and I received quite an education in the process. I think they figured out that I was not going to let it go so they finally decided that it wasn’t worth it. Their first tactic was to blame the amp, but I was able to finally make them understand or at least place doubt that it wasn’t. The next tactic was to say that the warranty company wouldn’t cover all the repairs and I would still have to pay $900 for a $1200 repair. I decided to contact the warranty company to find out why. Turns out they use Alldata to assess how many hours this job takes. Alldata stated 1.3 hrs, dealership used their own assessment of 4 hrs. Also, labor… warranty covers is $125 per hr. Dealership charges $235 per hr. I found out this labor price is negotiated between the warranty company and dealership management, knowing full well it won’t cover what the dealership actually charges per labor hour. So, the dealership tries to pass that shortfall on to the customer for them to make up the difference (shady practice). I had to review the contract and it states that Alldata has to be used for labor hours and that parts and labor are covered. I had to tell the dealership that I wasn’t going to pay to make up the difference that they negotiated with the warranty company for labor and they had to abide by the contract where it states to use Alldata. They’re fixing my car under warranty now, which I’m sure they hate. In short, make sure you take aftermarket parts off, even if you’re confident they’re not the issue and read your contract and hold them to what it states. They’re counting on you not being informed. Again, thank you all for taking the time to help with your replies. I hope this can help someone in the future. P.S. when you find yourself in the finance manager’s office and he asks if you’d like to purchase an extended warranty… punch him in the eye. [/QUOTE]
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